Anti-Spam Policy

At SenderWiz, we are committed to ensuring that all email communications sent using our platform comply with applicable laws, regulations, and best practices. This Anti-Spam Policy is designed to protect our users, recipients, and the integrity of our platform. By using SenderWiz, you agree to adhere to this policy.

Definition of Spam

Spam refers to any unsolicited commercial email (UCE) sent to recipients without their prior consent or a valid business relationship. It includes bulk messaging that fails to comply with applicable regulations such as the CAN-SPAM Act, GDPR, CASL, or other email marketing laws.

User Responsibilities

All SenderWiz users must:

  1. Obtain Consent:
    • Ensure recipients have explicitly opted-in to receive emails or have a pre-existing relationship that makes your communication relevant.
  2. Provide Clear Identification:
    • Clearly identify yourself or your business as the sender.
    • Use a valid “From” email address and avoid misleading headers or deceptive subject lines.
  3. Include an Unsubscribe Option:
    • Provide a clear and functioning mechanism for recipients to opt-out of future communications.
    • Process unsubscribe requests promptly, typically within 10 business days.
  4. Monitor Email Lists:
    • Ensure your email lists are clean and up-to-date.
    • Remove invalid, unengaged, or unsubscribed recipients regularly.
  5. Follow Local Laws:
    • Comply with all relevant email regulations, such as the CAN-SPAM Act (United States), GDPR (European Union), and CASL (Canada), based on the location of your recipients.
  6. Avoid Harmful Practices:
    • Do not purchase or use third-party email lists.
    • Do not send messages containing illegal, offensive, or fraudulent content.

Prohibited Actions

SenderWiz strictly prohibits the following:

  1. Sending unsolicited bulk emails or spam.
  2. Using SenderWiz for phishing, malware distribution, or other fraudulent activities.
  3. Using false identities or deceptive information to bypass filters or anti-spam systems.
  4. Harvesting email addresses or using software to generate recipient lists.

Monitoring and Enforcement

SenderWiz monitors accounts for compliance with this Anti-Spam Policy. Violations of the policy may result in:

  1. Warnings: If minor issues are detected, we will notify you to resolve them promptly.
  2. Account Suspension or Termination: Repeated or serious violations may lead to immediate suspension or permanent termination of your account.
  3. Reporting to Authorities: In cases of illegal activity, SenderWiz reserves the right to report offenders to relevant authorities.

Reporting Spam

If you believe a SenderWiz user is sending spam in violation of this policy, please report it by visiting our Contact Us page.

  • The full email header of the suspected spam email.
  • A brief description of the issue.

SenderWiz will investigate all reports and take appropriate action to address violations.

Liability Disclaimer

SenderWiz provides tools to facilitate email communication but does not assume responsibility for user compliance. Users are solely responsible for their email practices and adherence to this policy and applicable laws.

Policy Updates

SenderWiz reserves the right to update this Anti-Spam Policy at any time. Users will be notified of significant changes via email or through the SenderWiz dashboard. Continued use of the platform constitutes acceptance of the updated policy.

By using SenderWiz, you agree to comply with this Anti-Spam Policy and understand the consequences of violating it. SenderWiz remains dedicated to fostering a trustworthy email communication environment.

Last Updated: 28-Nov-2024